9jili Privacy Policy —
How We Protect Your Personal Information

1. Information We Collect

9jili collects several categories of personal information to provide, maintain, and improve our online gaming services. The types of data we collect include:

1.1 Information You Provide Directly

When you register an account on 9jili, you voluntarily provide the following personal information:

• Account Registration Data: Full legal name, date of birth, gender, residential address (including barangay, city, and province), valid Philippine mobile number, and email address.
• Identity Verification Documents: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we collect copies of government-issued identification documents (e.g., Philippine passport, driver's license, UMID, SSS ID, or Voter's ID) and proof of address (e.g., utility bills or bank statements issued within the last three months).
• Payment Information: GCash mobile number, Maya account details, bank account numbers, and transaction histories associated with deposits and withdrawals on 9jili. We do not store full credit card numbers or CVV codes if credit card payments are used.
• Communications: Records of any communications you have with 9jili customer support, including Live Chat transcripts, email correspondence, and phone call recordings (where permitted by law and with your consent).

1.2 Information We Collect Automatically

When you access or use the 9jili platform, we automatically collect certain technical and usage data:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, iOS, Android), browser type and version, screen resolution, and unique device identifiers (device ID, advertising ID).
• Connection Data: IP address, internet service provider (ISP), connection type (Wi-Fi, cellular), geolocation data (city and province level, derived from IP address), and timestamps of login and logout events.
• Gameplay Data: Records of all gaming activity, including games played, bets placed, wagers won and lost, session duration, gameplay patterns, and bonus usage. This data is used for fraud prevention, game integrity monitoring, and responsible gaming enforcement.
• Cookies and Tracking Technologies: 9jili uses cookies, web beacons, pixel tags, and similar technologies to track user behavior, remember login sessions, personalize user experience, and analyze site traffic. You can manage cookie preferences through your browser settings, though disabling cookies may affect platform functionality.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Providers: GCash, Maya, and Philippine banks may share transaction verification data to confirm deposit and withdrawal authenticity.
• Fraud Prevention Services: Third-party fraud detection and prevention vendors may provide risk assessment data to help us identify fraudulent accounts or suspicious activity.
• Marketing Partners: If you access 9jili through an affiliate or marketing campaign, we may receive referral information (campaign ID, referral source) to attribute your registration accurately.

2. How We Use Your Information

9jili processes your personal information for the following purposes, all of which are necessary for the operation of our online gaming platform and compliance with Philippine law:

2.1 Account Management and Service Provision

• Creating and maintaining your 9jili Account.
• Verifying your identity and age (21+ requirement) in compliance with PAGCOR regulations.
• Processing deposits, withdrawals, and internal fund transfers between game wallets.
• Providing access to slots, live casino, sports betting, fishing games, and bingo.
• Tracking your gameplay history, wins, losses, and bonus usage.
• Communicating with you regarding account status, promotions, and platform updates.

2.2 Compliance and Security

• Complying with KYC, AML, and Counter-Terrorist Financing (CTF) obligations under Philippine law.
• Detecting, preventing, and investigating fraud, account abuse, bonus exploitation, collusion, and other prohibited activities outlined in our Terms and Conditions.
• Enforcing our Terms and Conditions, including account suspension or closure for policy violations.
• Responding to legal requests from Philippine government authorities, including PAGCOR, the National Bureau of Investigation (NBI), or court orders requiring disclosure of player information.

2.3 Responsible Gaming

• Monitoring gameplay patterns to identify signs of problem gambling behavior.
• Enforcing deposit limits, session time limits, and self-exclusion requests.
• Providing access to responsible gaming tools and support resources.

2.4 Platform Improvement and Analytics

• Analyzing user behavior to improve site navigation, game selection, and user experience.
• Conducting A/B testing on new features, promotions, and interface designs.
• Generating aggregated, anonymized reports on gameplay trends, popular games, and user demographics.

2.5 Marketing and Promotions

• Sending promotional offers, bonus notifications, and personalized game recommendations via SMS, email, or in-platform notifications (you may opt out of marketing communications at any time).
• Conducting customer satisfaction surveys and gathering feedback on 9jili services.

3. How We Share Your Information

9jili does not sell your personal information to third parties. However, we may share your data with the following categories of recipients under specific circumstances:

3.1 Service Providers

We engage third-party service providers to perform functions on our behalf, including:

• Payment processors (GCash, Maya, Philippine banks) to facilitate deposits and withdrawals.
• Cloud hosting providers (Amazon Web Services, Microsoft Azure) to store data securely.
• Customer support platforms (Zendesk, Intercom) to manage Live Chat and email support.
• Identity verification vendors to conduct KYC checks.
• Fraud detection and prevention services to monitor suspicious activity.

All third-party service providers are contractually obligated to process your data only as instructed by 9jili and to maintain appropriate data security measures.

3.2 Legal and Regulatory Authorities

We may disclose your personal information to PAGCOR, Philippine law enforcement agencies (PNP, NBI), courts, or other government bodies when required by law, court order, subpoena, or to comply with regulatory investigations.

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy proceeding involving 9jili, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or platform notification before such a transfer occurs.

3.4 With Your Consent

We may share your information with other third parties if you have provided explicit consent for such sharing, such as when participating in a co-branded promotion with a partner brand.

4. Data Security

9jili employs industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and 9jili servers is encrypted using 256-bit SSL/TLS encryption. Passwords are hashed using bcrypt with salt before storage.
• Access Controls: Access to personal data is restricted to authorized 9jili personnel on a need-to-know basis, with multi-factor authentication required for administrative access.
• Regular Audits: We conduct periodic security audits and vulnerability assessments to identify and remediate potential threats.
• Data Breach Response: In the event of a data breach affecting your personal information, we will notify you and the National Privacy Commission (NPC) within 72 hours as required by the Data Privacy Act of 2012.

While we implement robust security measures, no system is entirely immune to cyber threats. You are responsible for maintaining the confidentiality of your login credentials and should report any suspected unauthorized access immediately.

5. Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of all personal information 9jili holds about you. Requests can be submitted via email to [email protected].
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you may request corrections by contacting customer support or updating your Account settings.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data, subject to legal and regulatory retention requirements (e.g., AML record-keeping obligations that mandate 5-year data retention).
• Right to Object: You may object to certain types of data processing, such as marketing communications, by opting out via your Account settings or clicking "unsubscribe" links in promotional emails.
• Right to Data Portability: You may request a machine-readable copy of your personal data for transfer to another service provider.
• Right to Lodge a Complaint: If you believe 9jili has violated your data protection rights, you may file a complaint with the National Privacy Commission (NPC) of the Philippines at https://www.privacy.gov.ph.

To exercise any of these rights, please contact 9jili customer support at [email protected] with "Data Privacy Request" in the subject line. We will respond within fifteen (15) business days.

6. Data Retention

9jili retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Active Accounts: Data is retained for the duration of your active Account status.
• Closed Accounts: After account closure, we retain your data for five (5) years to comply with AML/CTF record-keeping obligations under Philippine law.
• Marketing Data: If you opt out of marketing communications, we retain your email and mobile number on a suppression list to ensure we do not contact you again.
• Legal Holds: Data may be retained beyond standard retention periods if subject to ongoing litigation, regulatory investigation, or court order.

7. Children's Privacy

9jili services are strictly intended for individuals aged 21 and older. We do not knowingly collect personal information from anyone under the age of 21. If we discover that a minor has registered an account, we will immediately suspend the account, void all transactions, and delete the associated personal data. Parents or guardians who believe their child has provided information to 9jili should contact us immediately at [email protected].

8. Changes to This Privacy Policy

9jili reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated via email or in-platform notification at least thirty (30) days before the new policy takes effect. The "Effective Date" at the top of this page reflects the most recent update. Continued use of 9jili after policy changes constitutes acceptance of the revised Privacy Policy.

9. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how 9jili handles your personal information, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 via the 9jili platform
• Response Time: 15 business days for privacy-related inquiries

For complaints regarding alleged violations of the Data Privacy Act of 2012, you may also contact the National Privacy Commission at:

• Website: https://www.privacy.gov.ph
• Email: [email protected]
• Telephone: (+63 2) 8234-2228