9jili Responsible Gaming —
Enjoy Gaming Safely, Know Your Limits

Our Commitment to Responsible Gaming

9jili operates under the regulatory framework established by PAGCOR and is committed to maintaining the highest standards of player protection. We recognize that for a small percentage of players, online gaming can become problematic or lead to gambling addiction. That's why we've implemented comprehensive responsible gaming measures across our platform.

Our responsible gaming program is built on three pillars: prevention (educating players about risks and healthy gaming habits), intervention (providing tools to help players control their gaming), and support (connecting players with professional help when needed). We believe every Filipino player deserves a safe, transparent, and fair gaming environment.

What is Problem Gambling?

Problem gambling, also known as gambling disorder or compulsive gambling, occurs when gaming activity begins to negatively impact your life, relationships, finances, or mental health. Warning signs include:

• Spending more money or time on gaming than you can afford
• Chasing losses by trying to win back money you've lost
• Lying to family or friends about how much you gamble
• Borrowing money or selling possessions to fund gaming
• Feeling anxious, irritable, or depressed when not gaming
• Neglecting work, school, or personal responsibilities because of gaming
• Using gaming as an escape from stress, problems, or negative emotions

If you recognize any of these patterns in yourself or someone you know, it's important to seek help immediately. Problem gambling is treatable, and recovery is possible with the right support.

9jili Self-Assessment Quiz

Ask yourself these questions honestly. If you answer "yes" to three or more, you may have a gambling problem:

1. Have you ever lost time from work or school because of gaming?
2. Has gaming made your home life unhappy?
3. Has gaming affected your reputation?
4. Have you ever felt remorse after gaming?
5. Do you gamble to pay debts or solve financial difficulties?
6. After losing, do you feel you must return as soon as possible to win back your losses?
7. After winning, do you have a strong urge to return and win more?
8. Do you often gamble until your last peso is gone?
9. Have you ever borrowed money to finance gaming?
10. Have you ever sold anything to finance gaming?

This quiz is based on the Gamblers Anonymous 20 Questions. If your results concern you, please use the self-exclusion tools below or contact a professional gambling support organization.

Self-Control Tools Available on 9jili

9jili provides multiple tools to help you stay in control of your gaming activity. All tools can be accessed through your Account Settings under "Responsible Gaming Controls."

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you transfer into your 9jili Account. Once set, deposit limits take effect immediately and cannot be increased for 24 hours (cooling-off period). You can decrease limits at any time. Example: Set a monthly deposit limit of PHP 5,000 to ensure you never risk more than you can afford.

Session Time Limits

Configure session time reminders to alert you after playing for a specified duration (e.g., 1 hour, 2 hours, 4 hours). You can also set hard session limits that will automatically log you out after the time expires. Time limits help prevent marathon gaming sessions that can lead to impulsive decisions.

Loss Limits

Set a maximum amount you're willing to lose within a specific timeframe (daily, weekly, or monthly). Once your loss limit is reached, you will be unable to place further wagers until the period resets. This protects you from chasing losses during unlucky streaks.

Reality Checks

Enable pop-up reminders that display at regular intervals (e.g., every 30 minutes) showing how long you've been playing and your current win/loss balance. Reality checks help maintain awareness of time and money spent, preventing you from getting too absorbed in gameplay.

Self-Exclusion

If you feel you need a break from gaming, you can self-exclude your 9jili Account for a minimum period of 6 months or permanently. During self-exclusion:

• Your account will be locked and you cannot log in or place wagers
• You will not receive any promotional communications from 9jili
• You may withdraw any remaining balance, but cannot make deposits
• Self-exclusion cannot be reversed during the cooling-off period

To request self-exclusion, contact 9jili customer support via Live Chat or email with "Self-Exclusion Request" in the subject line. Our team will process your request within 24 hours and confirm the exclusion period. Self-exclusion is confidential and treated with the utmost seriousness.

Take a Break (Temporary Timeout)

Not ready to self-exclude but need some time away? Use the "Take a Break" feature to temporarily suspend your account for 24 hours, 7 days, or 30 days. During this period, you cannot access your account or gaming services, but the timeout will automatically lift after the selected duration.

Resources and Support Organizations

If you or someone you know is struggling with problem gambling, professional help is available. The following organizations provide confidential support, counseling, and treatment services for Filipinos affected by gambling addiction:

PAGCOR Responsible Gaming Program

The Philippine Amusement and Gaming Corporation (PAGCOR) operates a comprehensive responsible gaming program for Filipino players. PAGCOR provides:

• Free counseling and therapy sessions for problem gamblers and their families
• Educational materials on gambling risks and healthy gaming habits
• National self-exclusion registry that bans individuals from all PAGCOR-regulated gaming venues
• 24/7 helpline for crisis intervention and support referrals

For more information, visit the PAGCOR Responsible Gaming website or call their helpline. 9jili fully supports PAGCOR's responsible gaming initiatives and encourages players to utilize these resources when needed.

Gamblers Anonymous Philippines

Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from gambling addiction. GA Philippines holds regular meetings in Metro Manila, Cebu, and Davao. Meetings are free, confidential, and open to anyone with a gambling problem.

National Center for Mental Health (NCMH)

The NCMH in Mandaluyong City provides psychiatric evaluation and treatment for behavioral addictions, including gambling disorder. Services include individual therapy, family counseling, and support groups. Contact NCMH at their 24/7 crisis hotline for immediate assistance or to schedule an appointment.

In Case of Emergency

If you or someone you know is experiencing a mental health crisis related to gambling, including suicidal thoughts, contact the National Mental Health Crisis Hotline immediately at 0917-899-USAP (8727) or the NCMH Crisis Hotline at (02) 8531-9001. Help is available 24/7.

Tips for Safe and Responsible Gaming

Follow these guidelines to ensure gaming remains a fun and entertaining activity:

• Set a budget before you play. Decide how much money you can afford to lose (treat it as entertainment expense) and never exceed that amount. Use 9jili deposit limits to enforce your budget automatically.
• Set a time limit. Decide in advance how long you'll play and stick to it. Use session time reminders to stay aware of how long you've been gaming.
• Never chase losses. If you're on a losing streak, take a break instead of trying to win back what you've lost. Chasing losses is one of the most common signs of problem gambling.
• Don't gamble when upset. Avoid gaming when you're stressed, depressed, angry, or under the influence of alcohol. Emotional gaming often leads to impulsive, regrettable decisions.
• Balance gaming with other activities. Gaming should be one of many hobbies, not your only source of entertainment. Maintain a healthy balance with work, family, friends, and other interests.
• Keep gaming in perspective. Remember that the house always has a mathematical edge. Over time, most players will lose more than they win. View gaming as paid entertainment, not a way to make money.
• Take regular breaks. Step away from the screen every 30-60 minutes to stretch, hydrate, and clear your mind. Breaks help prevent fatigue and maintain good decision-making.
• Be honest with yourself. If you find yourself lying about gaming, hiding losses, or feeling guilty about how much you play, these are red flags. Seek help early.